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Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review our refund and return policy below.
- General Policy
We accept returns for products purchased directly from our website within 7 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. - Non-Returnable Items
The following items are not returnable and are not eligible for a refund:
For hygiene reasons, products that have been opened or used - How to Initiate a Return
To initiate a return, please follow the steps below:
- Contact Us: Email our Customer Support team at [email protected] within 7 days of receiving your order to request a Return Authorization. Please include your order number and reason for return.
- Obtain Authorization: Our team will provide you with a Return Authorization Number (RAN) and return shipping instructions.
- Pack Your Return: Carefully pack the item in its original packaging, include your original receipt or proof of purchase, and the Return Authorization Number.
- Shipping Items: Ship the returned item to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the return is for a defective or incorrect item received.
- Refund Process
Once we have received and inspected your return, we will notify you if your refund has been approved or denied. If approved, your refund will be processed and the refund amount will be automatically transferred to your original payment method within [5-10] business days.
Please note that depending on the policies of your bank or credit card company, it may take additional time for the refund to be posted to your account.
- Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Once we have received your returned item, we will process a refund or store credit according to our refund process. - Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at ([email protected]). We may ask for photos of the damage for our records and will provide further instructions on returning the defective merchandise and obtaining a replacement or refund. - Customer Responsibilities
Make sure the returned item is in its original condition and packaging.
Keep your return shipping tracking number for record until your refund is processed.
Please verify that the order details are correct before completing your purchase. - Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with the updated effective date. We recommend that you review this policy periodically for any updates. - Contact Us
For questions regarding returns or refunds, please contact us at:
Email: [email protected]
Thank you for choosing us. We value your business and are here to answer any questions or concerns.


