Welcome to the official website of Pillow Pty Ltd! We are committed to providing fast and safe shipping services to ensure that your order is delivered in time. Please read the following shipping terms carefully to understand our shipping policy.

1. Shipping Range
Pillow Pty Ltd provides delivery services throughout Australia, including major cities and remote areas. We will use reputable shipping companies to ensure the safe delivery of your order.

2. Shipping Companies
We work with the following shipping companies:

Australia Post: Provides standard and expedited services.

TNT Express: Fast delivery of time-sensitive goods.

StarTrack: Focus on solutions for commercial and large shipments.

3. Processing Time
Our order processing time is 2 business days. Once the processing is completed, we will ship it immediately and notify you by email.

4. Shipping Methods and Estimated Delivery Time
We provide the following shipping options:

Standard Shipping:
The estimated delivery time is 3 business days. This time may vary depending on the address and shipping company.

Expedited Shipping:
It is expected to be delivered within 2 business days. Please select the expedited shipping option at checkout.
5. Shipping Costs
Shipping costs will be calculated based on the weight, size and destination address of your order and will be clearly displayed at checkout. 

6. Tracking Information
All orders shipped will be accompanied by a tracking number, and you can track the status of your package in real time on the shipping company’s website. Tracking information is usually sent to your email within one hour of shipment.

7. Damaged or Lost Shipments
If your package is damaged or lost during shipping, please contact our Customer Service Center within 48 hours of receiving the package. Our team will assist you in making a claim.

Thank you for choosing Pillow Pty Ltd! We look forward to providing you with excellent products and services.